 |
|
Our 32,000+ ProDoc users report scores of reasons they use ProDoc, but most of those reasons revolve around saving time. We find that a majority of users fall into one or more of these categories. Perhaps you share similar needs. Product Information
Subscription Information
Training and Technical Support
Sales Information
General Information
Product Information A. ProDoc is an engine used to generate documents and
forms. It has been enhanced over the years to provide a simple interface
for generating documents and forms while providing many unique features
and tools to boost productivity. It can assemble both text-based documents
and graphical forms during a single assembly session. Q. Can ProDoc assemble more than one form at a time? A. You can assemble an unlimited number of documents in
a single assembly session. ProDoc asks only once for any information that
is common to two or more of the documents and then inserts that data wherever
needed in every other form. Q. Is ProDoc multi-user enabled? A. ProDoc ships network ready,
so, yes, it is multi-user enabled. ProDoc also works with different
Microsoft® operating systems and different word processors
on each computer in the network. Q. What happens to the documents we generated if we cancel our ProDoc subscription? A. ProDoc generates the completed text documents
into word processor files, Corel® WordPerfect® or Microsoft® Word®. It saves completed "graphic" forms as
PDF files. If you cancel ProDoc you retain those documents just as you would any other
documents. Q. Does ProDoc integrate with other software programs? A. ProDoc contains a seamless integration to TimeSlips® time
and billing software. Q. Are ProDoc forms state-specific? A. Yes. And, we also provide many local
jurisdiction-specific forms. Q. How do I preview what forms are available in ProDoc? A. We provide a complete list of every form in our state-specific
libraries for each state, by area of law. Visit the California, Florida, or Texas pages
for information about the volumes in the state library with links to the
forms list for each volume. Q. How do we decide which ProDoc subscription plan to choose? A. We suggest that you choose
the plan that best matches your practice. Remember that you probably
handle an occasional non-typical matter for your clients, family
members, or friends that are completely unrelated to your primary
area of practice. Our broad coverage of multiple areas of law really
comes in handy in these situations. Q. How do I change subscription plans? A. Simply call us at 800-759-5418
and request to change your subscription plan. We will answer any
questions you have and then fax you a form to complete and return.
After that it is a simple matter to update your ProDoc software to
the new subscription plan of your choice. Q. What do I receive with a ProDoc subscription? A. Every ProDoc subscription comes standard with:
Q. Is there an additional cost for a network version of ProDoc? A. No. By default, ProDoc ships and installs "network ready". So, whether you use a single computer or you install it in a network environment, there is no additional fee. Q. Can we get more licenses than just the standard three? A. Your subscription includes
3 licenses that may be used on a computer network and/or stand-alone
computers for a single law firm at a single site. Additional licenses
are available for a small additional fee. If the Software is installed
on a network, then one license will be used for each individual
using ProDoc software at the same time on your network. If the Software
is installed on stand-alone computers, one license will be used
for each computer on which the Software is installed. Q. What subscription plans are available? A. Each state is different.
Talk with your Thomson West representative, or call 800-759-5418, for more information. Q. How do you update the forms? A. Our WebUpdate feature enables
us to automatically update, over the Internet, your software and
the forms volumes. We also ship update CDs to those who do not have
Internet access. Training and Technical Support Q. What is the cost for your training? A. All of our training is available to you at no additional
cost. Q. How do you provide your free training? A. We
offer training by phone, over the internet through your browser, and by computer-based animated training modules on this website. Q. What is the learning curve for ProDoc – how long to learn it? A. Most users who are fairly computer literate can begin
drafting even complex documents within 15 minutes of installing it. Our
experience is that you will probably find yourself extremely comfortable
with ProDoc within a day or two. Q. If ProDoc is so easy to use… why do we need training? A. Learning to draft documents using ProDoc is very easy.
However, to obtain the maximum time-savings from ProDoc requires learning
about many more features that most law offices are often too busy to take the
time to discover and learn. The primary purpose of our training is to introduce
you to those other features that can make your ProDoc experiences even more
productive. Q. How do we sign up for your free training? A. The easiest way is to call us at 800-759-5418 and ask
for training. We’ll take it from there. Q. What type of documentation is available? A. For ProDoc document assembly software we provide the following documentation:
For SOS we provide the following documentation:
Q. Do you provide technical support? A. Yes, we are particularly proud of our knowledgeable
and friendly support team. You’ll be pleasantly surprised to find that
there is generally little or no wait and that your call to us is toll free. Sales InformationQ. Why can’t I just buy ProDoc? A. ProDoc is much more than simply
a product, i.e., a collection of legal forms. Our service is our commitment
to giving you peace of mind that your ProDoc documents are always current. Q. Our firm has multiple offices – how do you handle that? A. If the firm name is identical for all offices, the
first office pays full price for its ProDoc subscription. However, each additional office pays 50% of the
normal billing price for the subscription plan selected for that
office. Q. I share an office with another attorney – can we split the ProDoc subscription fee? A. Our license is for a single firm at a single location.
If you are both in the same firm, you may share the three licenses that
come with your subscription. If you are not a single firm, however, you
may not share a single license. Q. How long has ProDoc been around? A. ProDoc incorporated in 1991. A. Contact our sales department at 1-800-759-5418. For customer support, call 1-800-759-5418. Q. What are the minimum hardware and software requirements for installing ProDoc? Operating System
Hardware
Word Processor
A.Your Key Code is necessary when you install ProDoc, and when you install a ProDoc update, from a CD. You will receive a Key Code with the CD when you first subscribe to ProDoc. While most updates are provided via our automated WebUpdate procedure, we occasionally send out CD updates as well. You will receive a letter, and possibly an email, about a week prior to receiving the CD that contains your Key Code. We also print your Key Code on the shipping envelope in which you receive your CD. |
 |
